Refund policy
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Refund policy


Orders can only be returned within 5 days after delivery.In the event that the buyer has not declared defects, the Bag returned free of charge. The right of return is also valid in case of purchase on account. If the Bag for personal reasons (no longer like, change your mind, etc.) the buyer will be charged 5% of the purchase price or a maximum of CHF 100.The postmark on the package is decisive. The costs of the return are to be borne by the buyer. To do this, proceed as follows.

  1. Please write an e-mail to and state the reason for your return.
  2. Send the item to be returned to the following address:

Address for returns (Switzerland):
Secondhandbags AG
Riedthofstrasse 214
8105 Regensdorf

  • The associated barcode tag must still be displayed on the Bag to be able to properly complete a return.
  • Your items will be checked upon arrival.
  • If they are in perfect condition, the amount will be refunded to your account within the next 10 days.
  • If the item is not in perfect condition, we will check with you and refund 20-50% of the amount.